From vision to on-going support
Development of custom software is our core business. Successful software requires professional project management. That starts with a clear-cut vision, followed by professional systems analysis & agile development cycles.
Once released in production, on-going support is to ensure future usability & consequently, its return on investment
Development
Aspects of our software development approach include
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Shape a vision
Clearly define the objectives, as determined by business threats & opportunities
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Estimate time & budget
If clearly scoped, time & budget estimates safeguard against ill-advised decisions
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Systems analysis
For highly interactive software, use case analyses are essential. They stimulate communication between stakeholders & developers, gradually structure all aspects of the business
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Agile development
Regular deliveries provide proper feedback & test specifications against reality
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Prepare & release to production
From conversions & cleansing of legacy data, to infrastructure & training of users
Support
Once operational, software support comes in many forms. Some forms or aspects include
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Helpdesk with Ticketing system
Our ticketing system is configured in according with the SLA, enables to register & follow-up issues.
You can raise change requests, operational issues, determine urgency, indicate affected users, check on time spent, etc -
Reporting & ad hoc queries
Special ad hoc reports & data queries
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Interfacing
Interfacing with external or internal partners & systems, e.g. ERP systems
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Requests for changes
As businesses change, so do their systems
Requests are quickly handled, quoted & processed, given the solid development standards your apps are designed with -
SLA
Our service level agreement guarantees rock-solid support
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Systems monitoring
Managed supervision of systems provided.
Takes away the burden & expense of internal IT system engineers