From vision to on-going support

Development of custom software is our core business. Successful software requires professional project management. That starts with a clear-cut vision, followed by professional systems analysis & agile development cycles.

Once released in production, on-going support is to ensure future usability & consequently, its return on investment


Aspects of our software development approach include

  • Shape a vision

    Clearly define the objectives, as determined by business threats & opportunities

  • Estimate time & budget

    If clearly scoped, time & budget estimates safeguard against ill-advised decisions

  • Systems analysis

    For highly interactive software, use case analyses are essential. They stimulate communication between stakeholders & developers, gradually structure all aspects of the business

  • Agile development

    Regular deliveries provide proper feedback & test specifications against reality

  • Prepare & release to production

    From conversions & cleansing of legacy data, to infrastructure & training of users


Once operational, software support comes in many forms. Some forms or aspects include

  • Helpdesk with Ticketing system

    Our ticketing system is configured in according with the SLA, enables to register & follow-up issues.
    You can raise change requests, operational issues, determine urgency, indicate affected users, check on time spent, etc

  • Reporting & ad hoc queries

    Special ad hoc reports & data queries

  • Interfacing

    Interfacing with external or internal partners & systems, e.g. ERP systems

  • Requests for changes

    As businesses change, so do their systems
    Requests are quickly handled, quoted & processed, given the solid development standards your apps are designed with

  • SLA

    Our service level agreement guarantees rock-solid support

  • Systems monitoring

    Managed supervision of systems provided.
    Takes away the burden & expense of internal IT system engineers

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